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Help center · 71 articles

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Guides, troubleshooting, and step-by-step tutorials for every corner of Tenantory. Written by the humans who built it.

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Popular starting points
Guide · 15 min
Get your first property live on Tenantory in 15 minutes
Migration
Import your portfolio from AppFolio, Buildium, or DoorLoop
Payments
Turn on autopay and get paid on the 1st — every month
Branding
Set up your branded subdomain (rent.yourcompany.com)

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Popular this month

The six articles that saved our customers the most time in the last 30 days.
Payments
Why did my tenant's bank payment fail with code R01?
R01 means "insufficient funds" from the tenant's bank. Here's how to auto-retry, notify the tenant with a pay-by-link, and apply the late fee cleanly.
4 min readRead
Migration
Migrating 40+ units from AppFolio without losing ledger history
A field-tested checklist — export which reports, match tenant IDs, reconcile the security-deposit trust account, and cut over on the 1st.
11 min readRead
Leases
Amending a signed lease without voiding the original signatures
Use an addendum, not a rewrite. We'll walk through when each works, which states require notarization, and how to e-send it through DocuSign or Tenantory Sign.
6 min readRead
Accounting
The fastest way to reconcile December rent before you see your CPA
A 22-minute routine: match Stripe payouts, categorize vendor bills, tag capital improvements vs repairs, and export Schedule E.
7 min readRead
Maintenance
Stop approving $180 emergency plumber calls for a clogged sink
Set a tiered approval rule — auto-approve under $150, require photo evidence over that, and route HVAC after hours differently. Saved the average customer $1,240 last quarter.
5 min readRead
Applications
How to decline an applicant legally (with the letter we send for you)
Federal law requires specific adverse-action language when credit reports are involved. Here's how Tenantory auto-generates a compliant letter the moment you click decline.
3 min readRead
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